Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context requires otherwise:

• “VIPTOURHUB” means VIP TRAVEL AND TOURISM (PTY) LTD and its trading operations conducted under the VIPTOURHUB name.
• “Customer”, “you” or “your” means the person requesting, purchasing or using a travel service.
• “Supplier” means an airline, hotel, tour operator, transportation provider, cruise operator, activity provider, travel service provider or other third party supplying a travel product or service.
• “Travel Services” means flights, hotels, accommodation, tours, holiday packages, transfers, transportation, activities, cruises and other travel related services arranged through VIPTOURHUB.
• “Booking” means a confirmed reservation, ticket, itinerary, package, service or other travel arrangement made through VIPTOURHUB.
• “Booking Conditions” means the terms applicable to the particular travel service, including supplier fare rules, cancellation rules, restrictions, conditions and requirements.

2. About VIPTOURHUB

VIPTOURHUB is the trading name of VIP TRAVEL AND TOURISM (PTY) LTD.

VIPTOURHUB provides travel-related assistance and may arrange travel products and services supplied by independent third-party suppliers.

Unless expressly stated otherwise, VIPTOURHUB does not operate every airline, hotel, tour, transfer, cruise, activity or other travel service advertised or arranged through the website.

3. Website Use

You may use the VIPTOURHUB website for lawful purposes and for obtaining information about travel services.

You must not use the website:

• For unlawful, fraudulent or deceptive purposes;
• To interfere with the operation or security of the website;
• To introduce malicious software or harmful code;
• To attempt unauthorised access to systems or information;
• To impersonate another person or organisation; or
• In a manner that could damage VIPTOURHUB, its customers, suppliers or service providers.

4. Quotations and Travel Prices

Travel prices, availability, schedules and conditions can change until a booking has been confirmed and payment has been received where required.

A quotation may be subject to availability and may have a specified validity period.

Unless expressly stated otherwise, a quotation does not constitute a confirmed booking.

Prices may include or exclude taxes, baggage, seat selection, airport charges, supplier fees, travel insurance, visa costs or other services depending on the quotation.

5. Travel Bookings

A booking becomes confirmed only when the applicable booking requirements have been completed and VIPTOURHUB or the relevant supplier has confirmed the reservation.

Depending on the service, confirmation may require:

• Payment or deposit;
• Passenger or customer information;
• Passport or identification information;
• Acceptance of supplier terms;
• Availability confirmation; and
• Any other information required for the booking.

6. Customer and Passenger Information

Customers are responsible for ensuring that all information supplied to VIPTOURHUB is accurate, complete and current.

This may include:

• Full names;
• Dates of birth;
• Passport details;
• Contact details;
• Travel dates;
• Destination information; and
• Other information required by a supplier.

Customers should check all booking documents immediately after receiving them and report any apparent error as soon as possible.

7. Passports, Visas and Travel Documents

Customers are responsible for ensuring that they possess the required passports, visas, permits, health documentation and other travel documents for their journey.

Entry requirements may differ according to nationality, passport, destination, transit country and individual circumstances.

VIPTOURHUB may provide general travel information but customers should verify current requirements with the relevant embassy, consulate, immigration authority, airline or other competent authority before travelling.

8. Flights and Airline Services

Airline tickets are subject to the fare rules, conditions of carriage and policies of the applicable airline.

Airlines may impose rules relating to:

• Baggage;
• Check-in;
• Seat selection;
• Ticket changes;
• Cancellation;
• No-shows;
• Schedule changes;
• Missed connections; and
• Other conditions of carriage.

Customers must comply with the applicable airline’s instructions and conditions.

9. Hotels and Accommodation

Hotel and accommodation bookings are subject to the rules of the relevant hotel, property, wholesaler, booking platform or other supplier.

Customers are responsible for checking the applicable:

• Check-in and check-out times;
• Cancellation conditions;
• Deposit requirements;
• Additional charges;
• Identification requirements; and
• Property-specific rules.

10. Tours, Packages and Activities

Tours, holiday packages, activities and other travel experiences may be operated by independent third-party suppliers.

Supplier conditions may include requirements relating to minimum passenger numbers, age restrictions, physical requirements, operating dates, weather conditions and cancellation rules.

Customers must comply with the reasonable instructions and safety requirements of the relevant service provider.

11. Transfers and Transportation

Airport transfers and other transportation services are subject to the conditions of the applicable transportation provider.

Customers should provide accurate arrival, departure and contact information where required.

Delays, missed flights, incorrect information or failure to arrive at the designated meeting point may affect the availability of the transfer.

12. Payments

Payment must be made according to the payment instructions provided by VIPTOURHUB.

A booking may not be confirmed until the required payment or deposit has been received and the relevant supplier has confirmed availability.

Customers are responsible for ensuring that payments are made before the applicable deadline.

Failure to make payment on time may result in a booking being cancelled, released or repriced by the relevant supplier.

13. Payment Security

Customers should use only the official payment instructions supplied by VIPTOURHUB.

VIPTOURHUB will not be responsible for payments made to unauthorised persons or accounts where the customer has not verified the payment instructions with VIPTOURHUB.

14. Service, Booking and Administration Fees

VIPTOURHUB may charge service, booking, consultation, administration or processing fees where applicable.

Any applicable fee should be disclosed to the customer before the relevant transaction is completed.

Supplier charges and VIPTOURHUB service fees are separate charges unless expressly stated otherwise.

15. Cancellations and Refunds

Cancellations and refunds are governed by the applicable booking conditions and VIPTOURHUB’s Refund & Cancellation Policy.

Customers should submit cancellation requests as soon as possible.

Supplier cancellation penalties, non-refundable fares, administrative charges or other applicable deductions may affect the amount refundable.

Nothing in these Terms & Conditions is intended to exclude or unlawfully restrict a consumer right that cannot legally be excluded.

16. Changes and Amendments

Requests to change a booking are subject to availability and the rules of the relevant supplier.

Changes may result in:

• Fare differences;
• Hotel rate differences;
• Supplier amendment fees;
• VIPTOURHUB service or administration charges, where applicable;
• Changes to travel dates or times; or
• Other costs imposed under the booking conditions.

17. Supplier Schedule Changes and Disruptions

Airlines, hotels, transportation providers and other suppliers may change schedules, routes, operating times, accommodation arrangements or other aspects of a travel service.

Where VIPTOURHUB receives information regarding a material supplier change, VIPTOURHUB will communicate available information and options where reasonably possible.

The available remedy may depend on the supplier’s rules and applicable law.

18. No-Shows

Failure to use a booked travel service without properly cancelling it may constitute a no-show under the applicable supplier terms.

A no-show may result in loss of the booking value, cancellation of subsequent sectors or services, or other supplier-imposed charges.

19. Travel Insurance

Customers are encouraged to consider appropriate travel insurance for their circumstances and itinerary.

Travel insurance may provide protection for certain events such as medical emergencies, trip interruption, cancellation, baggage loss or other covered circumstances depending on the selected policy.

Insurance coverage is subject to the terms, exclusions, limitations and conditions of the relevant insurer.

20. Customer Responsibilities

Customers are responsible for:

• Providing accurate information;
• Making payments by the required deadlines;
• Checking booking documents;
• Obtaining required travel documents;
• Checking visa and entry requirements;
• Arriving at airports, hotels and meeting points on time;
• Complying with airline, hotel and supplier requirements;
• Keeping important travel documents secure; and
• Informing VIPTOURHUB promptly of any material changes affecting the booking.

21. Third-Party Suppliers

Travel services may be provided by independent third-party suppliers.

These suppliers may have their own:

• Terms and conditions;
• Fare rules;
• Cancellation policies;
• Safety requirements;
• Conditions of carriage;
• Accommodation rules; and
• Other service conditions.

Customers agree to comply with the applicable conditions of the suppliers providing their travel services.

22. Website Information and Availability

VIPTOURHUB aims to provide useful and current information on the website; however, travel prices, availability, schedules, supplier policies and destination information may change.

Website information should not be treated as a guarantee that a particular travel product, price, schedule or service will remain available.

Booking-specific information provided in a confirmed quotation, ticket, invoice or booking confirmation should be relied upon for the particular transaction.

23. Third-Party Websites and Links

The VIPTOURHUB website may contain links to third-party websites or services.

Third-party websites operate independently and may have their own terms, privacy policies and practices.

VIPTOURHUB does not control every third-party website and customers should review the applicable terms before using external services.

24. Intellectual Property

Unless otherwise stated, the VIPTOURHUB website and its original content, branding, text, graphics, layouts, designs, logos and other materials are owned by or licensed to VIPTOURHUB.

You may not reproduce, distribute, modify, commercially exploit or republish website content without appropriate permission, except where permitted by applicable law.

25. Privacy and Personal Information

Personal information supplied to VIPTOURHUB is handled in accordance with the VIPTOURHUB Privacy Policy and applicable South African data-protection law.

Customers may be required to provide personal information necessary to arrange flights, accommodation, transfers, tours, insurance or other travel services.

Where information must be shared with a supplier to complete a booking, the relevant information may be provided to that supplier as permitted by applicable law.

26. Limitation of Liability

VIPTOURHUB will provide its services with reasonable care and in accordance with applicable law.

To the extent permitted by law, VIPTOURHUB is not responsible for circumstances outside its reasonable control, including events caused by independent suppliers, airlines, hotels, transport providers, government authorities or other third parties.

Such circumstances may include:

• Flight delays or cancellations;
• Airline schedule changes;
• Hotel closures or changes;
• Natural disasters;
• Severe weather;
• Government restrictions;
• Border closures;
• Strikes or industrial action;
• Civil unrest;
• Security incidents;
• Technical failures outside reasonable control; or
• Other circumstances beyond reasonable control.

27. Events Beyond Reasonable Control

VIPTOURHUB will not be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond its reasonable control, subject to applicable law.

Where such circumstances affect a booking, VIPTOURHUB will assist the customer in communicating with the relevant supplier and identifying available options where reasonably possible.

28. Complaints and Customer Assistance

Customers are encouraged to contact VIPTOURHUB as soon as possible if they experience a problem with a booking or travel service.

Complaints should include sufficient information to identify the customer and booking.

Please provide:

• Customer or passenger name;
• Booking reference;
• Travel dates;
• Description of the issue;
• Relevant supplier information; and
• Supporting documents where available.

VIPTOURHUB will review complaints and communicate with the relevant supplier where appropriate.

29. Electronic Communications

Communications between VIPTOURHUB and customers may take place by email, telephone, WhatsApp or other electronic communication channels.

Customers are responsible for ensuring that their contact information is accurate and that they can receive important booking communications.

Electronic records may be retained as required for business, legal, accounting and transaction purposes, subject to applicable privacy law.

30. Electronic Transactions

Where a transaction is concluded electronically, applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 may apply.

VIPTOURHUB will provide applicable transaction information required by law, including relevant terms and conditions, pricing and payment information where applicable.

Customers should retain copies of quotations, invoices, booking confirmations and other electronic records relating to their transactions.

31. Consumer Rights

These Terms & Conditions are intended to operate together with applicable South African consumer-protection legislation.

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any consumer right or statutory protection that cannot lawfully be excluded, restricted or waived.

The Consumer Protection Act 68 of 2008 establishes national norms and standards relating to consumer protection and regulates consumer transactions and agreements. :contentReference[oaicite:1]{index=1}

32. Applicable Tourism Framework

VIPTOURHUB operates within the South African tourism environment and these Terms & Conditions are intended to be read consistently with applicable tourism legislation and requirements.

The Tourism Act 3 of 2014 provides the statutory framework for tourism in South Africa and includes provisions concerning the development and regulation of the tourism sector. :contentReference[oaicite:2]{index=2}

Where a particular travel service is regulated by additional legislation, regulations or supplier conditions, those requirements may also apply.

33. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory legal rights or protections applicable to a customer or transaction.

Any dispute will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution procedures available to the parties.

34. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated to the extent required by law without affecting the remaining provisions.

35. Changes to These Terms & Conditions

VIPTOURHUB may update these Terms & Conditions from time to time to reflect changes in its services, business operations, supplier arrangements or applicable legal requirements.

The version published on this website will display the applicable update date.

Changes to these Terms & Conditions will not be intended to retrospectively remove rights that have already accrued under applicable law or an existing confirmed transaction.

36. Booking-Specific Terms

These Terms & Conditions form part of the general terms governing VIPTOURHUB services.

Where a customer receives specific booking terms, fare rules, supplier conditions, quotation, invoice or confirmation relating to a particular transaction, those documents should be read together with these Terms & Conditions.

Where a specific supplier condition lawfully applies to a particular service, that supplier condition may govern the relevant aspect of that service.